Snap Core First FAQ

TD Snap Frequently Asked Questions

Here you will find answers to some of the most commonly asked questions about Core First. 

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      TD Snap will not start after Certificate Migration 1.21 If after the migration to 1.21 and the TD Snap App starts, but there is a spinning wheel that never stops Do this: If you have access to the Windows operating system. Select the windows settings ...
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      This is a button on a page, not adding to the message bar. See how to edit the message bar here. https://support.safecaretechnologies.com/portal/en/kb/articles/how-to-edit-the-message-bar-in-td-snap Select the edit icon. Top right corner. Select a ...
    • How to prevent accidental selections with eye gaze in TD Snap

      Look away before re-selecting — when enabled, the user is unable to make multiple selections on the same target unless they look away from the last selected region between selections. This setting is helpful for users who accidentally select targets ...